Web Strategy

Relationship Management: Building Audience by Listening and Learning

Relationship Management: Building Audience by Listening and Learning

Posted by  | Online Marketing, Web Strategy

Marketing, particularly digital marketing, has often been suspected of being a frothy mix of alchemic divination and jargony labels. The jargon accusation is likely valid, but the divination less so. Marketers do put a lot of time and energy into figuring out what people want, all the better to be able to supply what the(...)

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Purpose-Built Content and Patient Journeys

Purpose-Built Content and Patient Journeys

Posted by  | Content Strategy, Web Strategy

“Purpose-built” is a concept most often associated with physical design — buildings, vehicles, even kitchen implements — but it has relevancy to content as well. Purpose-built pretty much means what it says (I love when terms are clear like that!): designed to serve a specific set of uses and standards. But there’s also a lot packed(...)

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What’s Health Got to Do with It?

What’s Health Got to Do with It?

Posted by  | Content Strategy, Web Strategy

A few weeks ago, I wrote about how the Internet Strategy team is focusing on consumer-oriented health content as a strategy for meeting the strategic priority of patient- and family-centered care. So it’s pretty exciting to introduce the new Healthy Aging section on hopkinsmedicine.org. Healthy Aging focuses on bringing consumers clear, actionable information about how(...)

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The Internet Strategy Team: More than an Agency

The Internet Strategy Team: More than an Agency

Posted by  | Web Strategy

Over my years here, I've attended hundreds of meetings to discuss potential web projects. And I can relate to our faculty and staff more than they may realize at how disappointing it is when conversations that begin with great visions and exciting ideas become derailed by talk of budgets and fee-for-service. It’s during these conversations(...)

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